Air India Vacancy 2024 for Associate Chat – Contact Centre post: Air India is hiring eligible candidates for the Associate Chat – Contact Centre posts. Interested candidates can apply online through the Air India careers website; careers.airindia.com.
Vacancy Details:
Air India is looking for qualified candidates to fill up vacancies for the positions given below in the list:
- Name of Post: Associate Chat – Contact Centre
- Qualification: Graduate
- Experience: 1 – 3 years’ experience in customer service process/operations/Chat Process
Job Roles/Responsibilities
- Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.
- Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.
- Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned
How to Apply?
☛ All eligible and interested applicants must submit an online application via the official website or the via APPLY LINK provided below.
☛ Online registration is required for all candidates. Applications must only be submitted online.
Online Apply Link ➠➠➠ APPLY ONLINE
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