Concentrix Jobs 2024 | Check Vacancy, Eligibility and How to Apply

All eligible and interested applicants must submit an online application via the official website or the via APPLY LINK provided in this article..

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Concentrix Jobs 2024: Concentrix is looking for qualified candidates to fill up vacancy for the position given below in the list at their Gurgaon location:

  • Name of Post: Associate, Real Time Management
    Qualification: Graduate

Key Responsibilities:

  • Monitors in real-time agent schedule adherence and phone activity, ensuring agents are available to take calls.
  • Processes all time keeping and schedule change adjustments. Optimizing and reviewing the weekly and daily department Intra Day Performance (IDP) and coverage to meet call demand and agent availability.
  • Handles real time queries from business partners regarding the queues and makes corresponding changes as needed.
  • Responsible for skilling agents with necessary lines and priorities.
  • Pro-actively monitor staffing and operational performance, including maintaining communication with front line management.
  • Review hourly service level report to review multi skill performance of contact centers
  • Facilitates real-time discussions with necessary stakeholders.
  • Completes root-cause analysis.
  • Keys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests.
  • Approves exception activities and updates schedules to reflect necessary changes.
  • Maintain employee exceptions, including attendance, paid time off, and other off-phone activities in a timely and accurate manner
  • Manage the Workforce intra-day performance
  • Effectively communicate with Partners any outlying agent performance in real-time
  • Perform other duties as assigned by the Supervisor or other leaders
  • Adhere to department policies and procedures
  • Intraday real time monitoring of service levels for all queues at all sites 24/7/365
  • Track, identify and communicate intraday variations in volume and staffing projections and provide recommendations for possible solutions to meet service level standards

Knowledge & Skills Required:

  • Demonstrates excellent attention to detail and proactive problem-solving skills.
  • Demonstrates excellent time management, organization and follow through skills.
  • Excellent written and verbal communication skills and decision-making abilities.
  • Displays a strong sense of urgency, can act quickly to changing situations.
  • A minimum of 2 years of experience working with Contact Center telephony and/or WFM systems. Workforce Experience (RTA or greater)
  • Night shift.
  • Critical thinking skills with a focus on innovation and efficiency.
  • Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
  • MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.

How to Apply?

☛ All eligible and interested applicants must submit an online application via the official website or the via APPLY LINK provided below.
☛ Online registration is required for all candidates. Applications must only be submitted online.

Online Apply Link ➠➠➠ APPLY ONLINE

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Dr. Aehsan UL Haq

Dr. Aehsan Ul Haq is presently working as Assistant Manager at ITI Limited Srinagar Plant, at Jammu & Kashmir. He has been awarded his Ph.D. in International Business in 2017. He has a Master's Degree in Management (MBA-Finance). He has multiple national and international research papers published/ presented in conferences by his name. At JK Chrome he writes content for the Notification Section.
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