Indigo Jobs 2023 | Apply Online | Check Details
Indigo Jobs 2023: Indigo is currently seeking an experienced Executive – Social Media (ORM) for their Gurugram office. The ideal candidate will possess the ability to comprehensively comprehend and respond to consumer queries on various social media platforms, while also determining whether it is necessary to assign the case to the social outreach or customer relations team based on its sensitivity.
Here are the complete job details:
Indigo Jobs 2023 – Overview
To offer you a quick overview, we have listed the key information about Indigo Jobs Recruitment below.
| Recruiting Body: | Indigo |
| No. of Posts: | Various |
| Job Location: | Gurugram |
| Salary: | As per company rules |
| Employment Type: | Full-Time |
| Application Mode: | Online |
| Category: | Private Job |
| Selection Process: | Interview |
| Official Website: | careers.goindigo.in |
Indigo Jobs Vacancy Details 2023
Quick overview, of the Posts mentioned in the official notification of Indigo Recruitment 2023:
| Name of Post | Qualification |
|---|---|
| Executive – Social Media (ORM) | Bachelor’s or Master’s Degree |
Steps to Apply for Indigo Jobs 2023
☛ All eligible and interested applicants must submit an online application via the official website or the via APPLY LINK provided below.
☛ Online registration is required for all candidates. Applications must only be submitted online.
Important Links:
Indigo Jobs Vacancy Details 2023 – Key Responsibilities
- Understand and address the consumer queries effectively and actively on social media platforms.
- Identify the need to assign the case to social out calling team or CR team basis the sensitivity of the case.
- Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
- Pacify the customers/social audience by giving proper resolution in line with policies and empowerment.
- Actively draft and publish communication for pro-active social care for customers.
- Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
- Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
- Tag/Categorize the cases as per the respective departments.
- Share feedback with the respective departments/Airport wherever required.
- Build brand love and drive positive engagement on social media platforms.
- Manages social media volume with consistency and to manage their own quality of responses.
- Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
Indigo Jobs Vacancy Details 2023 – Knowledge & Skills Required
- Bachelor’s or Master’s Degree with 0-2 yrs of experience.
- Relevant experience in Customer Services, Complaints Handling, Online Reputation Management – ORM is Preferred.
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